Suite
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Hotel · Krakow · Lesser Poland
Novotel Krakow City West
A solid, family-oriented 4-star on Krakow's west side, close to the airport and a short bus ride from the Old Town.
- Indoor pool, sauna, and fitness centre
- Free shuttle to the city centre (per one review)
- Spacious family rooms and kids' club
8.6
Great
4246 reviews
Booking.com 8.6 · 4246 reviews
About
Novotel Krakow City West
Novotel Krakow City West is a 4-star hotel on the western edge of Krakow, about a 25-minute walk from Jordan Park. The hotel has 305 rooms and sits near a motorway, making it convenient for those driving in or heading to the airport.
Leisure facilities include an indoor pool, sauna, and fitness centre. There is a restaurant, bar, and snack bar on site, plus a garden and sun terrace. Families are well catered for with a kids' club, children's play area, and game room.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
+
Strengths
5 reasons to book- Excellent service and friendly staff — Guests repeatedly praised the helpfulness of the staff, from reception to special birthday surprises in the room.
- Outstanding breakfast variety — The breakfast buffet was highlighted as one of the best some guests had seen, with options like omelettes and chicken.
- Great value and spacious rooms — Rooms were described as clean, spacious, and worth the price, with comfortable beds and good showers.
- Convenient for airport and city access — Although not central, the hotel is close to the airport and a short bus ride from the centre, with a free shuttle taxi compensating for the distance.
- Family-friendly facilities — Outdoor playground, kids' club, game room, and interconnecting-style rooms with two double beds make it easy for families.
–
Worth weighing
4 to weigh- Location is not central — The hotel sits on the western edge, about 25 minutes on foot from Jordan Park and a 10-minute bus ride to the city centre. Not ideal if you prefer to walk everywhere.
- Rooms and cleanliness rated below other categories — Guest scores put rooms and cleanliness at 6 out of 10, the lowest of all rating categories — an area where some travellers may expect more from a 4-star.
- Check-in only from 16:00 — Reception is 24-hour, but rooms are not available until 4 pm. If you arrive earlier, you may need to wait or store luggage.
- Some feel it's more 3-star than 4 — At least one guest felt the overall experience sat closer to a 3+ star level, even with a positive rating.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Superior Suite Queen Bed Kitchenette
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Superior Room two single beds
- 2 Single beds
- Shower
- Heating
- Air conditioning
Superior Double Room
- 1 King-size bed
- Shower
- Heating
- Air conditioning
Executive Twin Room
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Bathtub
Executive Room Two Big Beds
- 2 Double beds
- Coffee machine
- Heating
- Bathtub
- Air conditioning
Executive Queen Room
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Essentials
- Wi-Fi
- Air conditioning
- Heating
- Mini-bar
- Flat-screen TV
- Safe deposit box
- Key card access
Food & Drink
- Restaurant
- Bar/Lounge area
- Snack bar
- Special diet menus
- Packed lunches
- Tea and coffee facilities
Leisure
- Indoor swimming pool
- Sauna
- Fitness centre
- Garden area
- Sun terrace
- Leisure/TV room
- Table tennis
- Badminton
- Cycling
Family
- Kids club
- Children's play area
- Game room
- Board games
- Cots
- Children's buffet
Services
- 24-hour reception
- Room service
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Business centre
- Meeting/Banquet facilities
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.6/10 from 4,246 reviews
Booking.com · 8.6 · 4246 reviews
8.6Verified guest“The service was fantastic, and the breakfast spread was one of the best I've ever seen, with friendly staff always ready to help.”
8.6Verified guest“The bed was comfortable and the bathroom had a good shower. Overall a nice room, and worth the price. Reception staff were helpful and spoke good English.”
8.6Verified guest“Breakfast was excellent.”
8.6Verified guest“The staff were great, even surprising my boyfriend with birthday treats in our room. Breakfast offerings were varied and delicious.”
8.6Verified guest“Reception staff were especially helpful and friendly, and the superior queen room was brand new. Breakfast was delicious with options for all tastes, including omelette and chicken.”
8.6Verified guest“Generally a very good hotel, though more like 3+ stars than 4.”
04 — Location
Getting around Krakow
The property sits in Krakow.
Krakow Old Town: About a 10-minute bus ride from the hotel. The historic centre, Main Square, and Wawel Castle are all walkable from the bus stop.
Airport: The hotel is close to the airport — a plus for early flights. A paid airport shuttle is available.
Jordan Park: A 25-minute stroll takes you to this green space, ideal for a relaxed walk or a picnic.
Al. Armii Krajowej 11, Krakow, Lesser Poland, 30-150, Poland
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 16:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 305 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 16:00 until 23:59, and check-out is by 12:00.
Is parking available at the hotel?
Yes, parking is available on site. There is also an electric vehicle charging station.
Are pets allowed?
Yes, pets are allowed, and pet amenities are available.
Does the hotel have an airport shuttle?
A paid airport shuttle is available. Some guests also mentioned a free shuttle to the city centre, but that is not guaranteed in all cases.
Is there a pool and sauna?
Yes, the hotel has an indoor swimming pool and sauna facilities.
Are family rooms available?
Yes, some rooms come with two double beds, and the hotel offers cots, a children's buffet, a kids' club, and a children's play area.
The bottom line
A reliable, family-oriented 4-star on Krakow's west side. You trade a central location for space, comfort, and a genuinely helpful team. The free shuttle and frequent buses make the centre easy to reach, and the breakfast earns its keep.
8.6Best for families and airport travellers who value space and service over a walk-to-everything address.
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